Our tenants are very important to us. Without tenants there is no Property Management.

Below you will find lots of useful information about your rights and responsibilities as tenants. You will also find any forms you may require.

Latest news for Tenants


All prospective tenants are required to provide complete details of current and previous tenancies, employment history, identification details, and references.

These details are then thoroughly checked and confirmed. This is all necessary for us to be confident of your ability to meet your tenancy commitments.

If your references are sound and the property owner agrees to rent to you, we will then:

  •  pull any and all credit information from Centrix directly.
  • verify Driver’s Licenses, we verify this with NZTA directly.
  • run a name-based check in the Judicial Decisions, Parole Board, and Tenancy Tribunal database.
  • run a name-based check online for the top 10 search results along with a name-based search in all news outlets for any articles.

Periodic tenancies – basically a tenancy with no end date.

A periodic tenancy may be ended by you giving us 28 days notice in writing. An email is the preference and more than 28 days is appreciated.

When you give notice, we recommend that you double check that we have received this notice.

The landlord may give 90/63 days vacate notice for main reasons below:

  • The premises are to be put on the market by the owner within 90 days after the termination date for the purposes of sale or other disposition. The owner is required, under an unconditional agreement for the sale of the premises, to give the purchaser vacant possession.
  • Extensive alterations, refurbishment, repairs, or redevelopment of the premises are to be carried out by the landlord or owner, and it would not be reasonably practicable for the tenant to live there while the work is being done.
  • The premises are to be demolished and the demolition is to begin, or material steps towards it are to be taken, within 90 days after the termination date.
  • Only 63 days notice is required if the owner or owners family/ owners staff are moving in as their principal residence for at least 90 days.


More information is available on Tenancy Services website. 

Fixed tenancies.

A fixed term means that the tenancy is fixed and cannot be terminated by either party during this period. If you did wish to end the tenancy, the process can be complicated and fees may 

When you move into a new property rented through Manage My House, you will be emailed a private Google Drive link with many photos of your new home. You will also be emailed a detailed written report. These will normally be sent the day before you move in.


This form and photos are used at the end of your tenancy for your bond refund, so take time to make sure you’re happy with it. Please view and read it carefully to verify that it is correct.

If you identify something I may have missed contact me within 14 days. If we don’t hear from you by this time the documentation is deemed correct.

Only the people originally included on your application or Tenancy Agreement are allowed to reside permanently at the property. Any alteration to this must be discussed with your property manager as you may become in breach of your Tenancy Agreement if you choose to allow other people to reside at the property.

Temporary overnight guests are permitted.


Who is responsible for electricity, gas, water, telephone, internet and cable connections? Unless under special circumstances, the tenant is responsible for setting up and paying these accounts.

We recommend using Fast Connect to make it quick, easy & affordable!

They work with major suppliers of electricity, broadband, gas, Sky and phone, which gives them immediate access to information such as prices, promotions and availability.

If you decide to use Fast Connect, you can use code 2046Z for exclusive rates!

Contact Fast Connect at 0800 88 55 99 or

Long term rentals are first inspected about a month into your stay, and then approximately every 16 weeks.

The first person listed on the tenancy agreement is our main point of contact and will receive an email about a week before the inspection and then a reminder 2 working days before.

You do not need to be home for inspections.

Seasonal rentals are more frequent.

General Care

Most obviously, a home inspection will show if the tenant is abiding by the tenancy agreements and keeping the property in good condition. This means basic cleanliness, mould prevention, following any agreement to tend to gardens and lawns and not making any modifications without seeking permission first. 

We have to assume there will be a small amount amount of wear and tear, but the tenant should not be damaging any property or chattels.


It is a legal requirement that rental properties have the proper insurance coverage. It is standard practice for insurance policies to require regular inspections of rental properties. 

We regularly inspect the property, record the date, make notes of the condition and take photos of the property. Always trying to respect the privacy of the tenant and, as much as possible, do not include personal items in pictures.

Maintenance & Repairs

Property inspection is a great time to identify any required maintenance and repairs. It is the tenants responsibility to advise us of any maintenance but inspections are a great time to pick up on any unadvised maintenance. 

Healthy Homes

Even if your property has met the Healthy Homes Standards prior to tenancy, it is your legal obligation to maintain these standards. Regular inspections can make sure that these standards of a warm, comfortable and safe home are being maintained. 


Visiting the property allows us to connect with our tenants. We hope that when tenants feel like they know and can trust their landlord or property manager, they are more likely to have a longer tenancy, take care of the property and have open communication about any issues that arise. 

A Bond equivalent of 4 weeks rent is required and must be paid before you are handed the keys.

The bond money and form is lodged with the Department of Building and Housing. You will receive a receipt of the bond payment from MMH and DBH, with a bond refund form, within a few weeks of your tenancy starting. Keep this in a safe place.

If there are any changes to the tenancy whilst residing at the property, it is imperative that the information on the bond form reflects this. Make sure that you fill out a ‘Change of Tenant’ form if tenants change.  Click here for form.

If you would like to book an appointment for view a property, please click here.

To book an appointment for another reason, please email or call 03 443 2455

We highly recommend you have insurance.

Your landlord’s insurance policy does not protect your belongings and under the Residential Tenancies Act, tenants are liable for any damage they, or their invited guests, cause intentionally or carelessly.

We recommend having:

  • Contents insurance policy to protect your belongings.
  • Personal liability policy to protect you from any careless damage you or your invited guests may cause to the property.


Even if an insurance company pays out a landlord for damages, they may believe that a tenant is liable and seek compensation from the tenant. Personal liability insurance may protect you in this situation.

Rent must be paid weekly or fortnightly, in advance, by automatic payment and in one lump sum. We do not accept regular rent payments at our office.

On your tenancy agreement there will be details to add to the banking so that we know who the rent has come from. On your tenancy agreement there is also a start date for your automatic payment.

You don’t pay the first weeks rent twice, which is something many tenants think they do!

Manage My House has a Zero Tolerance Policy to Rent Arrears. Late rent is checked daily so we do know who is late. On the first day you will get a gentle reminder and then I am forced to start the process of applying to the Tenancy Tribunal to resolve the matter. In all cases of rental arrears the provisions of the Residential Tenancies Act will apply.

If you are having genuine difficulty paying rent it is in your best interest to notify me ASAP!

It is part of your responsibilities as a tenant to report matters requiring repair or maintenance immediately in order to avoid the risk of injury to either yourselves, your visitors or damage to the property. 

To report maintenance, please click here.

If an emergency repair is required, please call 03 443 2455 immediately.

Any maintenance arranged by the tenant themselves will be at the tenant’s expense unless in extreme emergency. 

When notice is given by either landlord or tenant we will send out a check list for cleaning the property at the end of your tenancy. The Residential Tenancies Act states that a property must be left in a reasonably clean condition. All keys must be returned or locked inside the property. We will then carry out the final inspection on the first working day available after the end of tenancy.

If there are issues regarding the condition or cleanliness  we will get photographic proof of this and have a contractor (e.g. cleaner, repairman) in to address the issue(s). Any cleaning or repairs will be deducted from your bond.

This includes light bulbs, curtain, hooks and smoke alarm batteries.

If the house is furnished please put chattels back in the original position as there may be a charge to do this.

We LOVE giving back a full bond so if the house is spotless with all items in order and rent paid in full, you will be well on your way to achieving a full refund.

Your tenancy agreement is a legally binding contract. There is no obligation of the Landlord to release a tenant early from a fixed term agreement. If your situation changes please contact your Property Manager to discuss the options that maybe available. 

If you want to seek independent advice on your legal rights and responsibilities as a tenant we suggest that you contact Tenancy Services which is an independent government body. They also have an excellent website that will explain all aspects of Tenancy Law in New Zealand.


Call: 0800 TENANCY (0800 83 62 62)

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